Refund Policy

1. Purpose

This Policy governs refunds for paid Interview Boost AI access and forms part of the Terms of Service.

Users may withdraw from a service agreement under Article 782 of the Russian Civil Code, Article 32 of the Russian Consumer Protection Law and other mandatory provisions. This Policy does not reduce rights that cannot be limited by agreement.

2. Full refunds

The full amount is refunded, in particular, if:

• the same order was charged twice or an excess amount was collected;
• T-Bank confirmed payment, but the subscription was not activated within 24 hours due to an issue on the Service's side and support did not resolve it;
• a paid feature is unavailable due to a prolonged Service outage and no equivalent service was offered;
• a full refund is expressly required by applicable law.

3. Cancellation after access begins

Users may cancel further service even after a subscription is activated. The refund takes into account the access already provided and Provider expenses reimbursable by law.

For fixed-term plans, the used portion is normally calculated in proportion to calendar days from activation until the request is received. Unused full days are included in the refund calculation. Any mandatory rule requiring a calculation more favorable to the User takes precedence.

Once a refund is confirmed, the relevant subscription access may end and any unused period may be canceled.

4. Circumstances considered

The following circumstances do not, by themselves, guarantee a full refund for service already provided:

• deciding to stop using the app for personal reasons;
• subjective unmet expectations when features match their website description;
• incompatibility with a device, OS or third-party software where requirements and limitations were available before payment;
• blocking following a confirmed breach of the Terms;
• an inaccurate AI response, since results require independent verification.

These circumstances do not remove the right to cancel the remaining service or make legally available claims for defects.

5. Making a request

Send your request to majetec.service@gmail.com from the email registered to your account. Include:

• the date, amount and selected plan;
• the order number or payment identifier from the receipt, if available;
• the reason for the request and desired outcome;
• a description of the technical fault and a screenshot without confidential data if the request concerns an error.

6. Review and transfer

The Provider reviews requests and communicates its decision within the statutory period; the standard period is no more than 10 calendar days after receiving sufficient information.

Approved refunds are returned to the original payment method through T-Bank unless the parties agree on another method permitted by payment system rules. The time it takes to appear after processing depends on the User's bank.

For partial refunds, Users receive a calculation of the provided and refunded portions.

7. Refunds and bank disputes

Before disputing a transaction with your bank, we recommend contacting support to check subscription activation, duplicate charges or technical errors more quickly. Using this refund procedure does not prevent you from contacting your bank or a public authority.

A full refund or reversed payment terminates the associated subscription. Receiving funds twice through both a Provider refund and a bank dispute is not permitted.

8. Policy changes

The current version is available at https://interview-boost.ru/en/refund. New terms do not worsen refund conditions for services paid for before publication unless expressly required by law.

9. Contact

For refund requests and questions, contact majetec.service@gmail.com.

Service provider details

Service Provider and Data Controller

Dmitry Evgenyevich Kozyrev, Individual Entrepreneur

Sole proprietor registration number (OGRNIP)

322280100026582

Taxpayer identification number (INN)

281304244173

Bank account

40802810000003664857

Correspondent account

30101810145250000974

Bank identification code (BIK)

044525974

Address

11 Stantsionnaya Street, Zavitinsk, Zavitinsky District, Amur Region, 676870, Russia

Support and legal notices

majetec.service@gmail.com